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We sincerely apologize for the inconvenience you experienced with your recent purchase.
Please rest assured that we have responded to your previous emails, advising you to return the product for either a replacement or a refund. We kindly recommend checking your spam or junk folder, as our messages may have been filtered there.
To initiate your return process, please visit the following link and check your order status:
maxaroma.com/track-order.html
We truly appreciate you bringing this to our attention and remain committed to resolving the matter to your satisfaction.
Best regards,