MaxAroma’s RETURN POLICY

At MaxAroma.com, customer satisfaction is our utmost concern and number one priority. Therefore, we started offering a free return which means Free Shipping & No Restocking fee (applies to only one return per month). 

How to request an item return:

If you wish to return an item, please submit your return request HERE within 30 days of purchase. You can log in with your account, to find your order if you are a member, or enter your email address and order number to submit a return request. 

• We offer FREE SHIPPING. 
• We offer only ONE FREE RETURN per month. 
• NO RESTOCKING FEE is charged if the item(s) is returned in acceptable condition. ( We understand that when you receive a fragrance you may spray it a couple of times, but if there is a significant amount used. we cannot accept the return Or we may charge up to 50% Restocking Fee. 
• Before the product(s) are returned, you must first receive an RMA # from MaxAroma’s Customer Care Service. All returns must be executed within 30 days of the issuance of the RMA #.
• No returns will be accepted if the product is damaged or significantly used. 
• No returns will be accepted on candles if the product is damaged or significantly used.
• A refund on the item will be issued once the product(s) have been inspected and received back into inventory. Please note that the shipping fee and the shipping insurace are non-refundable.
• Customers can also request a store credit instead of a refund which will be added to your account and never expires. 
• One return a month is eligible for Free Return & No Restocking fee. If you return more than one order a month, we will apply a $12 shipping fee + a 20% - 25% Restocking fee. (Depending on the condition of the item)
• Once we receive your request upon approval a prepaid return label and an RMA number will be sent. Please use the same shipping label to return the item back in order for us to process the refund and exchange fast.
• International Returns are not accepted at this time.
• Please note, we do not accept returns for cosmetics and skincare items due to health and hygiene reasons, please make your selections carefully.
• Perfume Atomizers are Final SALE and can NOT be returned. 
• APO/FPO: We cannot accept returns on the website for these addresses. However, you can send your order back after contacting our customer service and get a confirmation. 

SHORTAGES/DAMAGES:

If an item has been shipped from our warehouse in a damaged or flawed condition, MaxAroma.com accepts 100% responsibility for that item.

In the event, you receive a product that has been damaged in shipping, or short shipped, please note the following:

• Contact our MaxAroma Customer Service within 10 days of receipt by emailing [email protected] or calling 1-844-552-7662 with the order #, items, and quantities damaged/shorted.
• Photos of the shipping box and damaged product(s) must be submitted along with details of the nature of the damage.
• An RMA and return label will be provided to you once approved.
• Damaged product must be returned to the warehouse within 30 days of the issuance of an RMA to receive credit.